Terms & Conditions


TERMS AND CONDITIONS ("TERMS")

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Orzhaus Website operated by Orzhaus ("us", "we", or "our"). Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Website.

By accessing or using the Website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Website.

PURCHASES

If you wish to purchase any product or service made available through the Website ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your address, full name, e-mail address, card details and Paypal information.

CONTENT

Our Website may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for all of it, fully accepting any inconvenience or legal issue resulting from such Content.

LINKS TO OTHER WEB SITES

Our Service may contain links to third­party web sites or services that are not owned or controlled by Orzhaus. Orzhaus has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Orzhaus shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we do not need to disclose any kind of notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

RETURN AND REFUND POLICY

Thanks for shopping at Orzhaus.
If you are not entirely satisfied with your purchase, we're here to help.

RETURNS

You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that we verify the condition of each order the moment we prepare the said order for shipping. Your item must be in the original packaging, with all the materials that comprise it. Your item needs to have the receipt or proof of purchase. Each order has a specific Order Number and we will need your receipt or proof of purchase to check the Order Number.
We are not responsible for the shipping and shipping costs that you may incur. The shipping cost of the replacement item will be charged to you, according to our established shipping costs.

All goods are your responsibility once in your possession, so please handle them with extreme care and ensure that you send the package by a method which insures the value of the goods and with a reliable tracking service. We will not be responsible for any lost parcel.

Exception is made if you receive a wrong or damaged item. 

SALES

Sales Items can not be returned

REFUNDS

We reserve the right not to issue any refunds, except in cases where the product quality fails to meet our standards upon arrival at your destination, or if you've been shipped the wrong product.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In the case of a product with free shipping, the cost of return shipping will be calculated accordingly and deducted from your refund.

CONTACT US

If you have any questions on how to return your item to us, contact us